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Returns & Exchanges

Amazon Customers: If you ordered through Amazon you need to request returns through your account on Amazon.com.

We're sorry if your order doesn't work out but don't worry- we are easy to work with on returns and exchanges! Here are the details:

Returns
We offer FREE returns within 60 days. All returned clothing must be unworn (tried on is OK) and in the same condition you received it in.

To return: please go to jenclothing-com.happyreturns.com and SUBMIT OUR RETURN MERCHANDISE FORM to let us know you have a return. You will be given return instructions after you submit the form. *If your browser gives you a warning asking if you meant to go to jenclothing.com, don't click continue to jenclothing.com. Our return form is not on our website.

Once we receive your return, please allow 2-3 weeks for your refund to be processed. We will email you when your refund has been processed.

Exchanges
You can make an exchange within 90 days, as long as it is unworn (tried on is OK) and in the same condition you received it in.

We can't hold items for exchanges, and we do often sell out of products quickly. If the item/size you wanted in exchange is out of stock once we process your exchange, all we can do is offer you a refund (or a different exchange if you prefer).

Once we receive your return, please allow 2-3 weeks for your exchange to be shipped. We will email you when your exchange has shipped.

To exchange: please go to jenclothing-com.happyreturns.com and SUBMIT THIS RETURN MERCHANDISE FORM to let us know you want an exchange. Tell us what you want in exchange, including size. You will be given return instructions after you submit the form. *If your browser gives you a warning asking if you meant to go to jenclothing.com, don't click continue to jenclothing.com. Our return form is not on our website.

We will ship your exchange for free once we receive your return. You must live within the USA to receive free shipping on your exchange.

*If you need the exchange in time for a special event OR you don't want to risk your size selling out by the time your exchange is processed, we recommend you purchase the product/size you need ASAP while it is still in stock and choose the shipping speed that works best for you. Then return the other one for a refund.